Shipping policy

SHIPPING POLICY

Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time We currently ship to the United States and selected international destinations. Estimated delivery times are as follows:

• United States: 7-15 business days
• Other countries: 10-20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Shipping Costs We offer FREE shipping on all orders.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order online.

Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Lost or Delayed Packages If your package has not arrived within 30 days of your order date, please contact us at kenjileow08@gmail.com and we will investigate the issue.

Contact Us For any shipping questions, reach out to us at kenjileow08@gmail.com.

PetFolks kenjileow08@gmail.com Singapore